Customer Support Plans

Dragonfly Automation Software's Customer Support Plans include valuable how-to information, assistance with functionality and advice on debugging. Whatever your support needs, we have a plan to meet them

Standard support is automatically available to everyone who purchases a new or upgrade any product of Dragonfly Automation Software.

The plan includes:

• Telephone support for 30 days.
  Available on 24H/7D/Week at 1-416-627-8667. The 30-day period begins with the day when you receive the product package. Please have your product serial number ready.
  
  
• Email support for 1 Year.
  Send your question to support@dragonflydas.com. Please include your name and product serial number somewhere in the body of your message. You'll get faster resolution if you include a short snippet (About 20 lines or so, the shorter the better) of code that reproduces whatever problem you've encountered.
  
  
• Online Help and Sample Codes release .
  We'll keep on updating our Online help materials and release the the new versions of the sample codes for users to download to learn more about our products.

Premier Support Plan:

Premier is an annual contract priced at $99 per year. The benefits include:

• All features included in the Standard Support Plan.
  
• A dedicated support engineer assigned to your account.
  
• Priority email support at an address available only to Premier support customers.
  
• Any major upgrade released during the term of the contract can be free obtained.
  

General Information

For information on our products or company, please mail your questions to info@dragonflydas.com

For reseller programs or coorperation between you and us, please mail your requests to sales@dragonflydas.com

We are constantly adding features to our components from customer feedback. If the feature you need are not included in the current version, we can most likely add them for you. We always encourage and appreciate customer feedback, suggestions for new components and component features, or discussions about our products. Please mail your comments or suggestions to marketing@dragonflydas.com